All about customer satisfaction

New NAPA AUTOPRO location offers high-quality service to Clarenville and surrounding areas

By Kristen Lipscombe

For the brand new NAPA AUTOPRO shop in the small community of Clarenville, Nfld., “customers are the No. 1 priority.”

“Taking care of our customers and whatever automotive repairs they may need, that’s what’s most important to us,” operations manager Brian Kinsella told Auto and Trucking Atlantic. “We’re all about customer satisfaction.”

The new NAPA franchise located at 7 Coish Place, in the heart of the close-knit Newfoundland community, opened its doors to the public just this past May. 

Kinsella, service manager Greg Butt and the rest of the new NAPA team are in the midst of renovating and upgrading a former garage into a state-of-the-art AUTOPRO shop in order to provide “the best auto repair service in Newfoundland and Labrador,” according to NAPA’s website.

“Our auto repair shop in Clarenville provides you with a complete offering of maintenance and repair services, such as oil change, wheel alignment and brake maintenance.”

Joining the NAPA family of garages was an easy decision, Kinsella said. The strong and reliable NAPA reputation speaks for itself.

“We decided to make it a NAPA location because of brand recognition,” he said. “NAPA has been in the game for so long. They’ve got a huge market presence.”

Kinsella added that NAPA also has “phenomenal warranties on their parts, nationwide parts, and labour warranty, so we signed up basically because of all the different programs they have to offer.”

Currently, there are three service technicians working at NAPA AUTOPRO Clarenville, and so far, business is booming, Kinsella said.

“Business is great,” he said. 

Both Kinsella and Butt, both Newfoundland natives themselves, have been in the automotive business for about 20 years each, for four decades of combined experience. 

“With his customer service skills and my knowledge of the business, we make a great team,” Kinsella said.

And both are proud to serve the Clarenville community and surrounding areas.

Just as the Clarenville AUTOPRO website says, “our passionate approach to building lasting relationships with our customers and our drive to continually upgrade our technical knowledge show that we are with you for the long haul.”

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