Right to Repair Requires
Any new technology can be
learned with a shop manual.
What’s missing from those manuals
though, is the diagnostic
technique. It’s the knowledge of
the approaches and methods that
is needed. Industry stakeholder
Montreal round table discussions
And then there’s the management
side of things: how do I recognize
who needs training, when
to send them, how to schedule for
that, how to budget for that, how
to learn how to determine who
needs what training and how to
apply for that training? Employer
round table discussion, Halifax,
Round table focus groups of
industry stakeholders, employers
and employees were held in various
parts of Canada to validate
findings of the 2009 CARS labour
market update surveys
During the 2009 CARS labour market
update study, 48% of aftermarket employers
surveyed said lack of access to proprietary
tools, training, as well as diagnostic
and repair information, hampered their
business growth. Gaining wider access
will present tremendous opportunities
and challenges for independent shops,
particularly in the collision repair industry,
which often encounter the latest models
before they come off warranty.
Freer access to tools, training and
information under CASIS, does not automatically
ensure greater profitability.
Increased availability of information and
tools will add to the pressure on shop
owners to make informed decisions when
it comes to purchases, staffing and training
as more variables come into play:
Businesses will need to be more strategic
about where and when to invest
in equipment, given the rising costs and
wide range of equipment needed to work on the full range of makes and models.
Often, consumers tend to forego minor
aesthetic fixes of dents and scrapes
during a recession.
63% of employers surveyed expect
to have some or considerable difficulty
hiring body and collision damage repair
technicians in the future.
Industry employers and employees
identified the following as the top technology
areas in which skills training is
needed over the next three years.
Employers and employees in the autobody
and collision repair industry indicated
the key skills development needs over
the next three years will be concerning
light weight and new materials, frame and
metal construction, as well as paint.
There are many important factors for
shop owners to consider before investing
in technology, equipment and training
to keep up with technological advances.
Can you afford the equipment? If you get
the equipment, do you have the staff that
is trained to use it? If not, what will the
training cost you? Will expected returns
recoup the investment?
What it comes down to is that a rapidly
evolving industry that offers more
choices and opportunities also requires
The CARS 2009 labour market update
clearly showed that even in tight economic
times, shops with business plans flourish.
Fifty per cent of businesses that had
human resource plans, that provided for
staffing and training, had revenues over
$1 million in 2008, compared to 26 percent
of those without plans.
For more information on the CARS
labour market update, look for the PERFORMANCE
driven summary report at
Much, much more in the print addition of Auto Atlantic.
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